Refund policy

Last updated: 12 August 2026

This policy applies to purchases from Raven.GG EU B.V., serving consumers in the European Union. It sits alongside, and never reduces, your rights under EU and national consumer law.

1. The short version

- We do not offer goodwill change-of-mind returns beyond your legal rights.
- As an EU consumer you have a statutory 14-day right of withdrawal — we honour it in full (Section 2).
- Non-conforming (damaged/faulty) items are always our responsibility under the two-year legal guarantee (Section 3).

2. Right of withdrawal (14 days)

Under the EU Consumer Rights Directive, you may withdraw from your purchase without giving any reason:

1. Withdrawal period: 14 days from the day you (or a person you designate, other than the carrier) receive the goods. For orders delivered in parts, the period runs from receipt of the last item.
2. How to withdraw: send an unequivocal statement to contact@blackbird.team (including your order number), or use the model withdrawal form at the end of this policy. It is sufficient to send your notice before the 14-day period expires.
3. Returning the goods: send the goods back without undue delay and at the latest within 14 days of notifying us, to: Overwatch World Cup Returns, Norsk Global BV, Zandsteen 28-30, 2132 MR Hoofddorp, Netherlands. You bear the direct cost of returning the goods. We recommend a tracked service; the goods are your responsibility until they reach us.
4. Your refund: we will refund all payments received from you, including standard delivery costs (but not any supplementary costs of a premium delivery option you chose), within 14 days of the day we are informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier. We refund using the same means of payment you used, at no cost to you.
5. Diminished value: you may handle the goods only as you would in a shop to establish their nature and characteristics. You are liable for any diminished value resulting from handling beyond that — for example wearing a jersey, removing tags, or damaging packaging — and we may deduct accordingly.

3. Legal guarantee — damaged, faulty, or non-conforming items

If your item arrives damaged, is faulty, or is not as described, you are protected by the EU legal guarantee of conformity:

- We are liable for any lack of conformity existing at delivery that becomes apparent within two years of delivery (or longer where your national law provides).
- A lack of conformity appearing within one year of delivery is presumed to have existed at delivery.
- You are entitled to repair or replacement free of charge, within a reasonable time and without significant inconvenience. If repair or replacement is impossible, disproportionate, or fails, you may choose a price reduction or a full refund (termination of the contract). For anything more than a minor lack of conformity, you may go straight to these remedies where your national law allows.
- All associated costs — including return shipping for a confirmed non-conformity — are borne by us.

How to make a claim: email contact@blackbird.team with your order number, a description of the problem, and photos of the item and packaging. Please contact us before returning anything — we will provide a prepaid label or reimburse reasonable return costs for confirmed claims.

4. What we don't accept

Beyond the statutory rights above, we do not accept returns or exchanges — including for change of mind after the 14-day withdrawal period, incorrect size choice notified after that period, or unwanted gifts. Please check the size guide on each product page before ordering.

5. Refund processing

Refunds go to the original payment method. After we issue a refund, your bank or payment provider may take 3–10 business days to display it.

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Model withdrawal form

To: Overwatch World Cup Returns, Raven.GG EU B.V., c/o Norsk Global BV, Zandsteen 28-30, 2132 MR Hoofddorp, Netherlands — contact@blackbird.team

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: [description]
Ordered on (*) / received on (*): [dates]
Name of consumer(s): [name]
Address of consumer(s): [address]
Signature of consumer(s) (only if this form is notified on paper) and date:

(*) Delete as appropriate.