Shipping policy

Last updated: 12 August 2026

This policy applies to orders placed with Raven.GG EU B.V., which ships to customers in the European Union. Customers in the US should order from our US store (Raven.GG USA, Inc.); customers in the UK and the rest of the world from Raven.GG Limited. Orders for delivery outside the EU may be cancelled and refunded.

1. Processing times

Orders are processed and dispatched from our fulfilment centre in the Netherlands within 1–3 business days (Monday–Friday, excluding Dutch public holidays). During launch periods or major Overwatch World Cup events, processing may take up to 10 business days — any longer delay will be notified to you.

2. Delivery options and costs

Available delivery services, costs, and estimated delivery dates are calculated and confirmed at checkout based on your delivery address. Estimates run from dispatch and are estimates rather than guarantees. In any event, we deliver within 30 days of your order unless we agree otherwise with you — if we cannot, you may set an additional reasonable period and then cancel for a full refund.

You will receive a dispatch email with tracking details once your order ships.

3. Customs and taxes

All orders ship from our warehouse in the Netherlands to EU destinations, so no import duties or customs charges apply. All prices include VAT at the rate applicable in your delivery country, which we account for under the EU One Stop Shop (OSS) scheme — there is nothing extra to pay on delivery.

We do not ship to territories outside the EU VAT/customs area (for example, the Canary Islands).

4. Address accuracy

Please check your delivery address carefully — we cannot redirect a parcel once dispatched. Parcels returned as undeliverable due to an incorrect or incomplete address will be refunded minus outbound shipping and any return fees, or reshipped at your cost.

5. Late, lost, or damaged deliveries

- If your order has not arrived within 10 business days after the estimated delivery date shown at checkout, contact contact@blackbird.team and we will investigate with the carrier.
- If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund — your choice.
- The goods remain at our risk until you (or a person you designate, other than the carrier) take physical possession of them. If your order arrives damaged, see our Return and Refund Policy — damaged items are always our responsibility. Please photograph the packaging and contents before contacting us.

6. Split shipments

We may ship items from a multi-item order separately at no extra cost. Your 14-day withdrawal period runs from delivery of the final item.

7. Contact

Questions about delivery: contact@blackbird.team