Terms of service

Last updated: 12 August 2026

These Terms of Service ("Terms") govern your use of this store and any purchase from Raven.GG EU B.V. ("Raven.GG", "we", "us"), a private limited company (besloten vennootschap) incorporated in the Netherlands.

- Registered office: Koornmarktpoort 25C, 8253 TE Dronten, Netherlands
- Chamber of Commerce (KvK) number: 99482770
- VAT number: NL869009862B01
- Contact: contact@blackbird.team

By placing an order you agree to these Terms. Nothing in these Terms limits any rights you have under mandatory EU or national consumer protection law.

1. Who this store serves

Raven.GG EU B.V. sells to consumers in the European Union. Customers in the UK and the rest of the world (excluding the US) should purchase from Raven.GG Limited; customers in the US from Raven.GG USA, Inc. We may cancel and refund orders placed with the wrong regional store and direct you to the correct one.

2. Licensed merchandise

Products sold on this store are official Overwatch World Cup merchandise, sold by Raven.GG EU B.V. under a sub-license granted through Hyperdrive Creative LLC from Activision Publishing, Inc. Overwatch, Overwatch World Cup, and associated names, logos, and designs are trademarks or registered trademarks of Blizzard Entertainment, Inc. or its affiliates. This store is operated by Raven.GG EU B.V., not by Activision Blizzard or Blizzard Entertainment, and your contract of sale is with Raven.GG EU B.V. alone. No purchase transfers any intellectual property rights beyond ownership of the physical item.

3. Orders and contract formation

1. The presentation of products in the store is an invitation to submit an offer. Your order is an offer; the contract is concluded when we confirm dispatch of your order.
2. We may refuse or cancel an order before dispatch where stock is unavailable, payment fails or appears fraudulent, a pricing or description error is discovered, or the order comes from a region we do not serve. Any amount paid will be refunded in full.
3. Order confirmations and these Terms are provided in English. The contract text is stored by us; you can retain these Terms and your order confirmation email as your record.

4. Prices and payment

1. Prices include VAT at the rate applicable in your delivery country, accounted for under the EU One Stop Shop (OSS) scheme, and are shown in the currency indicated at checkout.
2. Delivery charges are calculated and displayed at checkout before you complete your order.
3. If a product is listed at an obviously incorrect price due to an error, we may cancel the order and refund you, provided we have not yet dispatched it.

5. Delivery

Delivery options, estimates, and charges are calculated at checkout and set out in our Shipping Policy, which forms part of these Terms. Unless otherwise agreed, we deliver within 30 days of the contract being concluded; if we cannot, you may set an additional reasonable period and cancel for a full refund if we still fail to deliver. Risk passes to you when you (or a person you designate, other than the carrier) take physical possession of the goods.

6. Right of withdrawal (14 days)

As an EU consumer you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Full details — including how to exercise the right, return costs, and the model withdrawal form — are in our Return and Refund Policy, which forms part of these Terms.

7. Legal guarantee of conformity

We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery (or any longer period provided by the law of your country of residence). If goods are not in conformity you are entitled to repair or replacement, or — where that is impossible or fails — a price reduction or termination and refund. A lack of conformity appearing within one year of delivery is presumed to have existed at delivery. This legal guarantee is free of charge. See the Return and Refund Policy for how to make a claim.

8. Your use of the store

You agree not to misuse the store, including by attempting unauthorised access, large-scale scraping, fraudulent orders, or unauthorised commercial resale of products.

9. Our liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for intent or gross negligence, or any liability that cannot be excluded under applicable law, including your rights under the legal guarantee of conformity. Subject to that, we are liable only for foreseeable damage typical for this type of contract, and our total liability in connection with an order is limited to the amount paid for that order. These limitations do not apply to mandatory statutory liability.

10. Events beyond our control

We are not responsible for delays caused by events beyond our reasonable control. We will inform you of any significant delay; if it persists, you may cancel undelivered items for a full refund.

11. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without prejudice to the mandatory consumer protection provisions of the EU member state where you habitually reside, which continue to apply in your favour. You may bring proceedings in the courts of your member state of residence or the Netherlands.

If you have a complaint, please contact us first at contact@blackbird.team — we aim to resolve complaints within 14 days. You may also be able to use alternative dispute resolution through a recognised consumer dispute body in your country.